Return & Exchange Policy

Thank you for shopping with Laglam Fashions by Rishika.

We are committed to providing premium-quality women's ethnic wear and ensuring a smooth shopping experience for our customers. Please read this Return & Exchange Policy carefully before placing an order. By purchasing from our website, you agree to the terms and conditions outlined below.

Our Return & Exchange Policy

Customer satisfaction is important to us. If you receive a product that is damaged, defective, incorrect, different from what was ordered, or has a genuine size issue (subject to stock availability), you may request a return or exchange in accordance with this policy.

Approved exchanges will be processed subject to product availability.
Approved returns will not be refunded in cash. Instead, customers will receive a Credit Note equal to the value of the approved returned product.
A ₹250 courier pickup charge is applicable for every approved return or exchange request and must be borne by the customer.

Eligibility for Return & Exchange

You may request a return or exchange if:

You received the wrong product.
You received a damaged product.
The product has a manufacturing defect.
The product delivered is different from what you ordered.
You require a size exchange (subject to stock availability).

All requests must comply with the conditions mentioned in this policy.

Request Time Limit

All return or exchange requests must be raised within 48 hours of receiving your order.

Requests received after this period may not be accepted.

Courier Pickup Charges

A flat courier pickup charge of ₹250 is applicable for every approved return or exchange request, irrespective of the reason.

This charge covers the courier pickup service from your location and must be paid by the customer.

The pickup process will be initiated only after the applicable courier charges have been paid.

Please note that the ₹250 courier pickup charge is non-refundable, even if a Credit Note is issued.

Mandatory Unboxing Video (Required)

A clear, continuous, and uninterrupted unboxing video is mandatory for claims involving:

Wrong product received
Damaged product
Manufacturing defect
Missing product
Missing accessories (if applicable)
Tampered package

The video must:

Start before opening the sealed package.
Clearly show the shipping label.
Show all sides of the package.
Record the entire unboxing process without any cuts, pauses, or edits.
Clearly display the product received.

Edited, incomplete, paused, or after-opening videos will not be accepted.

Without a valid unboxing video, we may be unable to process claims related to damaged, defective, missing, or incorrect products.

Conditions for Return & Exchange

To qualify, the product must:

Be unused and unwashed.
Be in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Be free from stains, perfume, makeup marks, alterations, or customer-caused damage.

Products failing to meet these conditions may not be eligible for return or exchange.

Products Not Eligible for Return & Exchange

Return or exchange requests will not be accepted for:

Products that have been used.
Washed garments.
Products without original tags.
Altered or customized products.
Products damaged after delivery due to customer handling.
Requests submitted after 48 hours of delivery.
Claims without the required unboxing video (where applicable).
Clearance, final sale, or non-returnable products unless received damaged, defective, or incorrect.

Size Exchange

If you need a different size, we'll be happy to assist, subject to stock availability.

Please note:

Size exchange is allowed only once per order.
Customers are advised to carefully refer to the Size Guide before placing an order.
If the requested size is unavailable, we will offer available alternatives wherever possible.
A ₹250 courier pickup charge will apply.

Return & Exchange Process

To request a return or exchange:

Contact our customer support within 48 hours of delivery.
Share your Order Number.
Provide your registered name and mobile number.
Explain the reason for your request.
Attach clear photographs of the product.
Attach the mandatory uninterrupted unboxing video (where applicable).
Wait for our team to review your request.

Once your request is approved:

Pay the applicable ₹250 courier pickup charge.
Our team will schedule the pickup and provide further instructions.

Quality Inspection

Every returned product undergoes a thorough quality inspection after it reaches our warehouse.

If the product satisfies all the conditions mentioned in this policy, the return or exchange request will be processed accordingly.

If the returned product fails the quality inspection or does not meet the eligibility conditions, the request may be rejected, and the product may be shipped back to the customer.

Credit Note Policy

At Laglam Fashions by Rishika, we do not offer cash or bank refunds for returned products.

If your return request is approved and the returned product successfully passes our quality inspection, you will receive a Credit Note equal to the value of the approved returned product.

Credit Note Terms

The Credit Note will be issued only after the returned product has been received and successfully passes our quality inspection.
The Credit Note value will be equal to the approved returned product's value.
Courier pickup charges (₹250), shipping charges, COD charges (if applicable), or any other service charges are non-refundable and will not be included in the Credit Note.
The Credit Note can be redeemed against any product available on the Laglam Fashions website.
The Credit Note will remain valid for 6 months from the date of issue.
After 6 months, any unused Credit Note balance will automatically expire and cannot be extended or reissued.
Credit Notes are non-transferable, non-refundable, and cannot be exchanged for cash or bank transfers.
If the value of your next purchase exceeds the available Credit Note balance, you will need to pay the remaining amount.
If your next purchase is of a lower value, the remaining Credit Note balance may be used for future purchases during the validity period.

Important Note

If a customer requests a refund instead of an exchange, no monetary refund will be issued.

Upon successful return verification and completion of the quality inspection, the customer will receive a Credit Note equal to the value of the approved returned product, which can be used for future purchases on our website within 6 months from the date of issue.

Exchange Processing Time

Once the returned product is received and successfully passes our quality inspection:

Quality inspection generally takes 1–3 business days.
Approved exchange products are generally dispatched within 2–5 business days, subject to stock availability.
Approved Credit Notes are generally issued within 2–5 business days after successful inspection.

Delivery timelines may vary depending on your location.

Order Cancellation

Orders can only be cancelled before they have been packed or dispatched.

Once an order has been shipped, cancellation requests may not be accepted.

Our Right to Refuse a Return or Exchange

Laglam Fashions reserves the right to reject any return or exchange request if:

The conditions mentioned in this policy are not met.
The mandatory unboxing video is not provided (where required).
False or misleading information is submitted.
The product has been used, washed, altered, or damaged after delivery.
Evidence indicates misuse, abuse, or fraudulent use of this policy.

Changes to This Policy

Laglam Fashions reserves the right to amend, modify, or update this Return & Exchange Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page. Customers are encouraged to review this policy before placing an order.